About From The Heart Home Care

From The Heart Home Care, LLC provides non-medical in-home care and community support for older adults, adults with disabilities, and families across South Carolina. Our role is to help people remain safer, more comfortable, and more connected in the place they call home.

Prepared by the From The Heart Home Care, LLC Care Coordination Team. Updated July 25, 2026.

Care Built Around the Person and the Household

Home care works best when it fits the person’s routines, preferences, support network, and daily-living needs. We begin by listening to the client and family, clarifying the requested schedule and tasks, and identifying practical concerns such as mobility, personal care, meals, companionship, transportation, memory-related routines, caregiver consistency, and the home environment.

That conversation helps our team determine whether the request is within the scope of non-medical home care and whether we have an appropriate caregiver and schedule available. When a request requires a licensed clinician or another service outside our scope, the family should work with the appropriate medical professional, emergency service, hospice, home-health provider, or public-program administrator.

What Our Non-Medical Care May Include

  • Personal care assistance with bathing, dressing, grooming, toileting, and other activities of daily living
  • Companionship, conversation, engagement, and supervision within an agreed care plan
  • Meal preparation, light housekeeping, laundry, and routine household support
  • Mobility and transfer assistance within the caregiver’s training and the approved care plan
  • Respite support for family caregivers
  • Medication reminders, without administering medication or changing a medication plan
  • Transportation or accompaniment when arranged and permitted
  • Non-medical support for people living with memory loss, disability, or complex daily-living needs
  • Additional non-medical support in a facility when permitted by the facility and included in the care plan

Explore our home care services, difficult case staffing, and private-pay home care guide.

Important Scope Limits

From The Heart Home Care’s home-care services are non-medical. Our caregivers do not diagnose conditions, prescribe or change treatment, perform skilled nursing procedures, replace a physician or licensed clinical provider, or provide emergency care. Calling a service “specialized” or “complex” describes the planning, caregiver matching, consistency, or daily-living support involved; it does not convert non-medical care into medical treatment.

For a medical emergency, call 911. For clinical questions, contact the person’s physician, nurse, pharmacist, home-health provider, hospice provider, or other licensed professional.

How We Approach Difficult-to-Staff Care

Some care requests are difficult to staff because of schedule complexity, geography, personal-care needs, behavioral routines, prior caregiver turnover, family stress, or the need for a particularly thoughtful match. Our team gathers more detail before placement, explains what we can and cannot support, and looks for a caregiver whose availability, experience, and approach fit the agreed non-medical care plan.

No agency can responsibly promise that every schedule or case can be staffed immediately. Availability depends on location, requested hours, caregiver fit, service scope, and current workforce capacity. We communicate those limits as early as possible.

Private Pay and Program-Related Support

Families may contact us about private-pay care, long-term care insurance, veterans’ benefits, or support associated with South Carolina programs such as CLTC and DDSN/OIDD-related services. Eligibility, authorization, covered tasks, provider participation, and service availability are determined by the relevant program or payer—not by a website page. We do not promise enrollment, coverage, or payment without the applicable documentation and authorization.

Families comparing options can read our CLTC home care guide and DDSN/OIDD family support guide, then contact the appropriate administering agency to verify current rules and eligibility.

What Happens When a Family Contacts Us

  1. Initial conversation: We ask who needs support, where care is needed, the preferred schedule, the requested tasks, and any immediate safety or staffing concerns.
  2. Scope review: We determine whether the request fits non-medical home care and identify questions that require a clinician, payer, case manager, or program administrator.
  3. Care planning: If the request is appropriate and service is available, the team documents routines, preferences, boundaries, and communication expectations.
  4. Caregiver matching: We consider availability, location, experience, requested schedule, and fit. A match is not guaranteed until confirmed.
  5. Start-of-care coordination: The family receives the confirmed plan, schedule, contact route, and next steps.
  6. Ongoing communication: Families should report changes, concerns, or schedule needs so the plan can be reviewed.

Our South Carolina Service Areas

From The Heart Home Care maintains office and service-area information for communities across South Carolina. Visit the location page nearest you for local details:

Office addresses and local telephone numbers are maintained on our Contact Us page.

Our Commitment to Clear, Respectful Communication

Families deserve direct answers about scope, scheduling, cost, caregiver availability, and what happens when a plan changes. We aim to explain those details without overstating what home care can do. We also welcome feedback about caregiver fit, communication, and service delivery so concerns can be reviewed promptly.

Careers With From The Heart Home Care

People interested in providing non-medical home care can review current information on our Caregiver Careers page. Employment classification and other legal terms must match the company’s official employment records and written policies.

Talk With Our Care Coordination Team

To discuss non-medical home care in South Carolina, call 864-520-1131 or request a care conversation online. For office-specific contact information, visit our locations and contact page.