1. Acceptance of Terms

Welcome to From The Heart Home Care (“Company,” “we,” “our,” or “us”). By accessing or using our website, services, forms, communications, or caregiver referral services, you agree to be bound by these Terms of Service (“Terms”). If you do not agree with these Terms, please do not use our website or services.

2. Description of Services

From The Heart Home Care provides non-medical home care referral and support services. We assist clients and families in connecting with qualified caregivers who may provide companionship, personal care assistance, respite care, transportation assistance, meal preparation, and other non-medical support services.

Our services do not include medical diagnosis, treatment, nursing care, or emergency medical services.

3. Eligibility

You must be at least 18 years of age to use our website or request services. By using our services, you represent that you are legally capable of entering into a binding agreement.

4. Website Use

You agree to use the website only for lawful purposes and in a manner consistent with these Terms.

You agree not to:

• Use the website for fraudulent purposes.
• Attempt unauthorized access to our systems.
• Upload malicious software or harmful code.
• Interfere with website functionality.
• Misrepresent your identity or information.
• Violate any applicable local, state, or federal laws.

5. Caregiver Referrals

From The Heart Home Care may screen, evaluate, and refer caregivers based on available information and client needs.

While we strive to recommend qualified caregivers:

• We cannot guarantee compatibility between clients and caregivers.
• We cannot guarantee caregiver availability at all times.
• Individual caregiving outcomes may vary.
• Clients remain responsible for making final decisions regarding caregiver selection and continued engagement.

6. No Medical Advice

Information provided on this website is for general informational purposes only and should not be considered medical advice.

Always consult a licensed healthcare professional regarding:

• Medical conditions
• Treatment decisions
• Medication management
• Emergency health situations

If you are experiencing a medical emergency, call 911 immediately.

7. Client Responsibilities

Clients agree to:

• Provide accurate information regarding care needs.
• Maintain a safe environment for caregivers.
• Communicate concerns promptly.
• Comply with applicable laws and safety requirements.
• Respect caregivers and staff members.

Failure to comply may result in suspension or termination of services.

8. Fees and Payments

Fees for services will be disclosed before services begin.

Clients agree to:

• Pay all charges when due.
• Maintain valid payment information.
• Notify us of billing disputes within 30 days.

Late payments may result in service interruption or additional fees where permitted by law.

9. Cancellation and Service Changes

Clients may request changes or cancellation of services by providing reasonable notice.

The Company reserves the right to:

• Modify schedules.
• Reassign caregivers.
• Refuse or discontinue services when necessary for safety, legal, or operational reasons.

10. Intellectual Property

All content on this website, including:

• Text
• Logos
• Graphics
• Images
• Videos
• Designs
• Software

is owned by or licensed to From The Heart Home Care and protected by applicable intellectual property laws.

You may not reproduce, distribute, or exploit website content without prior written permission.

11. Privacy

Your use of our services is also governed by our Privacy Policy. By using our website, you consent to our collection and use of information as described in that policy.

12. Third-Party Websites

Our website may contain links to third-party websites for informational convenience.

We are not responsible for:

• Third-party content
• Privacy practices
• Security measures
• Products or services offered by third parties

Use third-party websites at your own risk.

13. Disclaimer of Warranties

The website and services are provided on an “as is” and “as available” basis.

To the fullest extent permitted by law, From The Heart Home Care disclaims all warranties, including:

• Merchantability
• Fitness for a particular purpose
• Non-infringement
• Continuous availability
• Error-free operation

We do not guarantee uninterrupted access to our website or services.

14. Limitation of Liability

To the maximum extent permitted by law, From The Heart Home Care, its officers, employees, affiliates, and representatives shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from:

• Website use
• Service interruptions
• Caregiver referrals
• Data loss
• Unauthorized access

Our total liability shall not exceed the amount paid by the client for services during the preceding three months.

15. Indemnification

You agree to indemnify and hold harmless From The Heart Home Care from any claims, damages, liabilities, losses, costs, and expenses resulting from:

• Your violation of these Terms.
• Your misuse of the website.
• Your violation of applicable laws.

16. Termination

We reserve the right to suspend or terminate access to our website or services at any time for:

• Violation of these Terms.
• Safety concerns.
• Fraudulent activity.
• Legal compliance requirements.

17. Governing Law

These Terms shall be governed by and interpreted under the laws of the State of South Carolina, without regard to conflict-of-law principles.

Any legal action arising from these Terms shall be brought in the appropriate courts located within South Carolina.

18. Modifications

We may update these Terms from time to time. Updated versions will be posted on our website with a revised Effective Date.

Continued use of our website or services after updates constitutes acceptance of the revised Terms.

19. Contact Information

From The Heart Home Care
Email: info@fromthehearthomecare.com
Phone: +1-864-520-1131
Website: https://www.fromthehearthomecaresc.com

For questions regarding these Terms of Service, please contact us using the information above.

By using our website or services, you acknowledge that you have read, understood, and agreed to these Terms of Service.